TIP of the DAY #2: Claims: Damaged or Lost Cargo
To begin processing an Air Export or Ocean Export claim, please provide the following:
- Proforma/Sales Order Number. This is the 6-digit number on the Sales Order provided by your African Energy Sales Representative.
- Specify each item damaged or lost. It is best to use the Part Number on your Proforma/Sales Order.
- Specify when you discovered the damaged or lost cargo.
- Provide a scanned copy of the Receipt of Goods document.
- In the case of damaged goods, provide a photo of EACH damaged unit.